London Veloria — Returns & Refunds

Summary

• You have 30 days from delivery to request a return.

• Items must be unused, unworn, unwashed, with all tags attached and in the original packaging.

• Keep your order confirmation/receipt.

Start a return
Email london.veloria@gmail.com with:

• Order number

• Item(s) you’re returning

• Reason (size/fit, changed mind, defective, wrong item, etc.)

We’ll reply with a return shipping label and instructions. Do not send items before your return is approved.

Return address (after approval)
Warehouse of Sujia Aihua, 1511 Jingang Avenue East, Jindong District, Jinhua City, Zhejiang Province, China
(The correct recipient name/phone will be confirmed in your approval email.)

Damages & wrong items
Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact us immediately with photos so we can make it right.

Exchanges
The fastest way: return the item; once your return is approved, place a new order for the desired size/style.

Non-returnable items

• Final sale items and gift cards

• Intimates/bodysuits/swimwear, earrings

• Items showing signs of wear (deodorant/makeup/odors), alterations, or missing tags/packaging
  (If an item is non-returnable, it will be noted on its product page.)

EU 14-day cooling-off
If your order is shipped into the EU, you may cancel/return within 14 days for any reason. Items must be unworn with tags and original packaging, with proof of purchase.

Refunds
After your return is received and inspected, we’ll email you the outcome. If approved, a refund to your original payment method is issued within 10 business days. Your bank/card provider may take additional time to post it.
If it’s been 15 business days since approval, email london.veloria@gmail.com.

Return shipping costs

• If we made a mistake (defective/wrong item), we cover the return shipping.

• For other returns (size/fit/changed mind), the cost of the return label is deducted from your refund unless otherwise stated in a promotion.

Important

• Items sent back without prior approval cannot be accepted.

• We are not responsible for returns sent to the wrong address or without tracking.

• Please place your order number inside the parcel and on the label reference.