Privacy Policy

Privacy Policy — London Veloria

At London Veloria, your privacy and trust mean everything to us.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services.
By shopping with us, you agree to the practices described below.

1. Information We Collect

We collect only the information needed to process your orders and improve your shopping experience, including:

  • Contact details (name, address, phone, email)

  • Payment and billing information (processed securely via Shopify)

  • Order and delivery details

  • Device and usage information (through cookies and analytics tools)

2. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders

  • Provide customer support

  • Personalize your shopping experience

  • Communicate updates, offers, or service-related messages

  • Ensure secure transactions and prevent fraud

We may occasionally send you marketing emails, which you can unsubscribe from at any time.

3. How We Share Information

We share limited data only with trusted partners who help us operate:

  • Shopify (our e-commerce platform and payment processor)

  • Shipping and logistics providers

  • Marketing and analytics partners (for improving user experience)

We never sell your personal information.

4. Data Retention & Security

Your information is stored securely and retained only as long as needed for order fulfillment and legal obligations.
Although no online system is 100% secure, we follow strict data protection standards to safeguard your information.

5. Your Rights

Depending on your country, you may have the right to:

  • Access or correct your data

  • Request deletion of your information

  • Withdraw consent for marketing

  • File a complaint with your local data authority

You can contact us anytime to exercise these rights.

6. International Transfers

Your information may be processed or stored outside your country, including by Shopify servers.
These transfers comply with data protection laws through approved mechanisms such as the EU Standard Contractual Clauses.

7. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements.
The latest version will always be available on our website, with the date of the last update shown above.

8. Contact Us

For questions, privacy requests, or concerns, contact us at:
📧 london.veloria@gmail.com
📍 London, ENG, EC1A 1BB, United Kingdom